As a part of the GrandView Support Team, we want you to know that you're never alone while using GrandView. We're committed to providing you with excellent support and are continuously evaluating and improving our processes to make sure you have access to the help you need.
One of the quickest ways to get help in GrandView is using the online help. Anytime you see a help icon you can click it to get more information on how to use a data view or dialog. Alternatively, you can click the Help link next to the company logo in GrandView for reference documents on specific topics.
Requesting help from support personnel is just as easy. Clicking the Support link next to the company logo in GrandView displays an online feedback form, automatically pre-filled with your contact information. You can use this form to ask a question, report an error or unexpected result, request an enhancement, ask for help using a feature, or even just let us know how we're doing. Any and all constructive feedback is welcome, and we have support professionals waiting to hear from you!
Email, phone, and fax support are also available. More information about these methods, as well as quick references and a direct link to the online feedback form, can be found on our website. Just navigate to grandviewbusinesssolutions.com and click on the Support menu item.
We look forward to serving you!
Jeromie L. Walters
GrandView Business Solutions Developer