Strong Password Requirement
As a measure to enhance GrandView user security, strong passwords will now be required. The following strong password rules will be applied:
- Password must be at least 6 characters long.
- Password must NOT contain username, last name, or first name.
- Password must use at least 3 of the following types of characters:
- Capital letters
- Lower case letters
- Numbers
- Symbols
- Passwords must NOT be the same as one of the last 3 passwords used.
Forgotten Username or Password
With the strong password requirement comes the possibility of forgetting your password. We've provided a automated method to retrieve your username or reset your password. If your login fails or you click on a "Forgot Password?" link, you will be able to enter the appropriate information associated with your GrandView user account (as seen below) to have your username and/or password sent to you. If the system cannot find a match with the information that you provided, you will have to notify your point of contact or GrandView Support to have your login information sent to you.
Changing Your Password and Expiration
You can change your password at any time after a successful login by clicking on the "Options" link (formerly "Tools") and clicking on the "Change Login" button. An account email address (one that you actively use) is also required to allow automated username retrieval and/or password reset to occur. Anytime a login change occurs, a confirmation email will be sent to you.
As an added security measure, passwords will expire after 3 months and GrandView will automatically prompt you for a new password after successful login when this occurs. Your new password cannot be one that was used in your last three passwords.
Getting Support If You Can't Login
Upon your first successful login after the security update, you will be prompted to change your password. An account email address (one that you actively use) is also required to allow automated username retrieval and/or password reset to occur. If you are unable to login, you can try to request a password reset as described above. User account email addresses are initially set to the default email address already stored in GrandView for employee and contact users. If the password reset request does not work, you have to notify your point of contact or GrandView Support to have your login information sent to you. Be prepared to provide user and additional information such as project ID, project manager, etc. to authenticate your user account.
The GrandView Support Team